Agilent HP 1100 LC : Not ready status and tray problem

[twilight]

Dear forum

I have a problem with my LC, it was working perfectly but now I can t use it as a Not Ready status has appeared on the ChemStation. All the instruments are in green except the tray that is red, and is only briefly switching to green when I place a new tray in.

Has anyone encountered this problem?

Could you help me?

Thanks a lot!

[Consumer Products Guy]

I'm assuming that you have the front panel for the autosampler module in place; that's required for safety, and there's a sensor that won't allow operation if that's not in place. If you do have that front panel on, maybe your sensor got kicked out of place.

[mbicking]

Click on the icon for the autosampler, and choose "Not ready information." That should tell you what the problem is.

If the answer isn't obvious, write back.

[twilight]

yes the door is in place, the autosampler is green and not in a Not Ready state. I just have a global Not ready state show on the left, but I can t click on it.
The only thing in Red is the tray, although it recognizes when I change tray, it stays red. I reseted the Injector, the arm and the needle seems to work perfectly. I really don t understand...

[mbicking]

You may have either a defective tray or tray sensor in the autosampler. Each tray has a code to tell the autosampler which kind of tray is installed. You will probably have to call Agilent for service.

[Jackus]

Do you really believe that you have problem with ALS? I had this problem with system which was equipped with DAD. Detector icon was green, deuterium lamp turned on, Tungsten lamp turned off (but method required both lamps-check boxes in DAD setting).
Probably it is not your problem but I recommed to check your method again.
When the tray is correctly recognized and green, I suppose it is functional.

Edit:" ...although it recognizes when I change tray, it stays red...."
Sorry, my mistake. I think you have to call to Agilent for repair.