Anyone hook up HP 1100DAD to Empower via ethernet lately?

[DR]

I'm having a bit of trouble getting the DHCP config. to notice the 1100's DAD. I have it hooked up to a LAC/E's instrument LAN port via cross-over cable.

Any suggestions would be appreciated - I suspect I'm just missing something that should be obvious.

[Schmitty]

Did you try a non-crossover cable?

I have one system working through Empower, but I am not the "Empower guy" who sets everything up, so I can't give you many specifics.

[DR]

No switch is between the isntrument LAN port and the 1100's jet-direct card, so a cross over cable is required.

I made some progress... I manually entered the MAC address & IP address for the 1100 into the DHCP config. and they're now talking, but something else is not yet right because Empower reports a discrepency between method and on-line instrument configs. So, instrument setup fails and I also get:
An attempt to open communication with instrument has failed: 10061

My best guess is that my dip switches are wrong, but I'm having trouble finding appropriate settings for ethernet communications.

[Schmitty]

My system consists of a Degasser, Quat pump, AS w/ therm, colcom, and DAD.

The "card" is in the DAD, and it does have a crossover cable.

The dip switches are as follow:

Pump: DDDUDUUD
AS: DDDUUUDD
ColCom: DDDUUDUU
DAD: DDDUUDUD

[DR]

Thanks!

I'll try these out right after lunch.

[DR]

Bah. That was not the problem (I had them set the same way).

Time to check firmware versions for the components.

Any other suggestions still welcome!

[unmgvar]

i have some experience on this with chromeleon but it should be the same principle with empower.
does empower sees the instrument at all?

did you ping the ip adress of the instrument? it is first important to make sure that the pc sees the instrument connection. ping when the instrument is on but also when off. that will ensure that you are pinging the instrument and not something else. when on you see a reply and off a time out of the request.

you need to know if you have a preset IP adress in the instrument's card memory (and what it is) or if it is alocated by your service.
when the IP is not preset then after a minute of being on the UV/DAD that speaks with the PC must be turned off if the service was not working. you switch on the service and then switch back the module. you should be getting the MAC by the instrument to the service.
make sure that you also config the correct subnet mask for the instrument especially if it is preset.

it is possible that you have to make sure that other fields are correctly set in your service. what does the help says. maybe you have to make sure that the adress profile is static.
also make sure that the service startup type is automatic and the service is started.

have an IT person with you to assist. from my experience the problem is mostly the PC, O.S. and TCP/IP stuff and not your software or the instrument.

[DR]

I've pinged the DAD from the LAC/E - no problem there. The instrument shows up via the server, but it isn't "happy" (OK="no" in LAC/E properties>Instruments).

There isn't much in the way of specifics on this hook up in the documentation or help files from either company.

I'm going to go check other dip switches. If I find no errors, I'll start calling vendors I really didn't want to make a whole day of this).

[DR]

Schmitty - what IP address do you use for your system & what's your JD's (JetDirect) MAC addy - is it in the list on the Empower DHCP Config. tab?

I'm asking because I just found this on the Waters site:

PCS Number: 40970 When using custom IP settings in Waters DHCP configuration for an Agilent 1100 system connected via a JetDirect card, the instrument cannot achieve a status of "OK?=Yes" in Empower Acquisition Server Properties. Communication is successful if using the Default IP Address or Alternate IP address in Waters DHCP configuration.

and because my JD'd MAC address was not on the list, so I manually added it and I just used the JD's IP address as previously assigned back when it was setup for chemstation (10.10.10.101). If you're using a different IP address, I may be able to change the IP address of my JD card and fix the problem.

[Schmitty]

192.168.0.2

Heh, the same as my HTPC at home

[DR]

That looks like the instrument LAN NIC's IP... or an eSAT/IN IP (I'd guess you have 2 or more instruments on that LAC/E?).
Maybe that's the problem - I have to give the JD card an IP address resembling that of a Waters instrument. It currently has a typical Agilent IP address (10.10.10.101).

I have since talked briefly w/ an Agilent rep. I heard that there are some Jet Direct cards that work and that there are some that don't. I expect him to be back sometime soon and I have a call in to Waters. They have some docs to send out including something on "how to reset a JD to factory defaults" and the like.

As long as I had the JD card out (so I could get an accurate model), I copied the MAC address - now to check it against what I entered into Empower (a number for the same card, but from another source)...

[Schmitty]

No, actually. This is the only 1100 set up to run directly from Empower in my group.

All of our other instruments on Empower (~50) are simply set to trigger a start signal for Empower. The licenses cost sooooo much that we only have a few to go around for full Empower control.

[unmgvar]

DR

i remembered another important point.
we config our bootp server/DHCP to see the agilent ip adress and then we make sure that it sees the lan card adress in the PC
the CDS hardware setup part talks with the lan card, we have to set the ip of the card and not the instrument.
maybe it is the same case for you?

[DR]

I got it.

The original IP address used by ChemStation will Not work when the DAD is hooked up to Empower. You have to use one like the one Schmitty provided (Thanks!).

I learned that from Waters. From Agilent and Waters, I learned that not all JD cards are equal. It turns out that they aren't all correctly marked either. Waters told me that my G1369 wouldn't work. Turns out that the card is, in fact, a G1369A (which is OK). Agilents web site (after you register) bears the document http://www.chem.agilent.com/cpdocs/ip%2 ... .09.xx.pdf. It's pretty useful as it gives you 3 ways (2 w/ PC, 1 way w/ gameboy) to manually assign an IP address to a JD card. The gameboy is what revealed the firmware version and correct model number of my JD card. Once I had the correct MAC address and Empower friendly IP address in Empower's DHCP configuration utility, and matching IP address in the JD card, I was off.

Originally, I had everything about the JD card wrong. I have no idea where the MAC address came from, but the one on the interior label matched what the gameboy said it was. I had a wrong IP address too. Why could I ping it? Because some internal company server 6 states west of here has that same address (not for long, probably!).

Just goes to show you the value of following a ping up w/ a tracert.

[Schmitty]

Haha, good job. I guess it only takes a week to figure these things out, then