Unfortunately, you did not specify what type of SPE device you are using. Therefore it is difficult to judge what has gone wrong.
I am proposing the following methods:
Method 1:
Device: Oasis HLB (hydrophobic only)
Acidify your plasma sample with phosphoric acid, not with formic acid. Formic acid is less likely to break the interaction of analytes with plasma proteins, and you may loose some compound there. You also need to use a stronger concentration: dilute your plasma sample 1:1 with 4% phosphoric acid.
1. Activate the SPE device with methanol, followed by water or water with phosphoric acid.
2. Add the acidified plasma solution (are you using an internal standard?)
3. Wash with water acidified with phosphoric acid
4. Elute with methanol
Method 2:
Device: Oasis MAX (mixed-mode anion exchanger)
Make you plasma sample basic by adding 5% ammonia.
1. Activate the device with methanol, followed by water with ammonia.
2. Add the basic plasma solution
3. Wash with water with 5% ammonia
4. Wash with methanol with 5% ammonia
5. Elute with 2% formic acid.
I think the second method will give you better results.
When you develop a method, you should collect all fractions to see where you loose analyte, in case that the method does not give you 100% recovery in the target fraction.