Help Installing Turbomass v 5.1 with PerkinElmer GC-MS

[jdlh199]

I'm trying to upgrade our GC-MS (PE Autosystem XL with Turbomass Gold MS) to use Turbomass software v5.1 with Windows XP to replace our very buggy v4.0 that currently uses windows NT. However we don't have any info on pre-installation settings such as server settings, FTP settings, ISS settings etc etc.

The installation manual refers to "ensure that all pre-installation tasks are done" prior to installing Turbomass. But we don't have a list of those pre-installation tasks. Since this is not really essential work I am not really keen on a service call/visit from PE, so thought I'd try here first!

We've tried just installing the software anyway and playing with XP's settings, but we keep getting the following error before Turbomass even starts:

"Runtime error! Program: C:/Turbomass/epcassystem/turbomassUI.exe. Abnormal program termination"

and

"External application not started correctly"

Is anybody out there using this software and/or system and can help with these pre-installation tasks?

[Reda HTDS]

Hi there

I'm service manager of PerkinElmer Instruments in my country. I don't know if you fix your problem or not yet. If still no, you can send me an e-mail, I will reply with installation procedure attached.

[jdlh199]

http://www.sepsci.com/chromforum/viewtopic.php?t=4346