Dionex UltiMate 3000 cannot display control panel
Posted: Sun Mar 26, 2017 3:58 am
Hi all,
I have encounter a problem that the desktop that uses Citrix to log into Empower 3 cannot display the control panel such as "UV", "Sampler" of Dionex UltiMate 3000 when I was in the "run sample" browser. Even when i try to create instrument method, I also cannot see the control panel.
However, when I connect to the Lace directly, I have no issue to view the control panel at the "Run Samples" browser and in the instrument method. Can I know how do I see the control panel using the desktop that connecting to Citrix to log in to Empower 3.
Thank you in advance.
I have encounter a problem that the desktop that uses Citrix to log into Empower 3 cannot display the control panel such as "UV", "Sampler" of Dionex UltiMate 3000 when I was in the "run sample" browser. Even when i try to create instrument method, I also cannot see the control panel.
However, when I connect to the Lace directly, I have no issue to view the control panel at the "Run Samples" browser and in the instrument method. Can I know how do I see the control panel using the desktop that connecting to Citrix to log in to Empower 3.
Thank you in advance.