Chemstation cannot bring up MS

[Sefudlon]

My chemstation version is B00.00, running in Windows NT, the model of GC is 6890, MS is 5973
The connection is using GPIB, like "PC<GPIB>GC<GPIB>MS"
The problem is happened after power suspension of 36 hours.
When Chemstation is loaded, it can successfully bring up GC, but when in the part of loading MS
Chemstation shows a message "After download, boot in progress was not cleared", and the status is holding in "Initializing"
I can control the parameters of GC like temp, flow..etc.
However, when I go to "Diagnostic and Vacuum control", and check the MS status, it shows “The mass spectrometer interface card is not active”
And the pump of MS is operating normally
I set up a another chemstation without the MS, I can operate my GC-FID normally.....

How can I bring up my MS in chemstation?

[kubowicz.tomasz]

Hello

Go to MSD display/menu and find option "reboot controller" (it is under menu-instrument).
If it doesn't help - switch off MSD and switch it on (1-2 seconds will not destroy MSD but controller will be reset)

Regards

Tomasz Kubowicz

[Sefudlon]

Thanks Tomasz!

But I have tried to reboot my MS and PC, it doesn't work.

[kubowicz.tomasz]

Hello

Check address in MSD (perhaps MSD has lost settings) and try to reconfigure it again (set up address from scratch).

Tomasz Kubowicz

[James_Ball]

From the Diagnostics and Vacuum control screen have you tried the "Initialize MS Interface"?

Sometimes that will make the MS begin talking again.