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7890B with G4513A injector in Empower 3
Posted: Mon Feb 16, 2015 7:55 pm
by medinj01
We have a GC 7890B with G4513A injector. We can set up the GC if we use a manual injector like headspace, but when with use the injector G4513A the Empower 3 CDS bring a message "failed".
Re: 7890B with G4513A injector in Empower 3
Posted: Mon Feb 16, 2015 8:32 pm
by dlbenach
We have the same instruments but are controlling them with Empower 2. When we have received the "failed" error message the problem has always been something with the autosampler ex.....
1. no syringe installed or installed incorrectly
2. the autosampler is in the Park position
3. no sample vial or wash vial
Dave
Re: 7890B with G4513A injector in Empower 3
Posted: Mon Feb 16, 2015 8:50 pm
by medinj01
Hi,
The problem is that I can't see the injector in the instrument method. Do you know if i have to install something to the lace or citrix.
Re: 7890B with G4513A injector in Empower 3
Posted: Mon Feb 16, 2015 9:50 pm
by dlbenach
Do you have an Injector specified in your method? If you open the method to edit it, there is a "Settings" tab. On that tab there is an "Injector" section. Do you have the radial button clicked for Front of Back injector?
Dave
Re: 7890B with G4513A injector in Empower 3
Posted: Tue Feb 17, 2015 6:46 pm
by medinj01
I want to know the firmware of the GC7890B with G4513A injector that is supported by Empower 3
Re: 7890B with G4513A injector in Empower 3
Posted: Tue Feb 17, 2015 9:50 pm
by dlbenach
Sorry, can't help with that. We are on Empower2. A quick google search gave the following link
http://www.waters.com/webassets/cms/lib ... 3814en.pdf