I'm afraid that I do not agree with your concept of electroneutrality. All electrolyte pairs have a dissociation constant; there is some tendency to dissociate as well as to associate, at least in a solvent that's capable of solvating the resulting ions. This is true even if one of the ions is immobilized on the surface of a stationary phase. If the mobile phase contains > 20 mM salt, then any counterion that's lost to the mobile phase and swept downstream will be replaced. If the mobile phase contains < 20 mm salt, then as dissociation occurs and counterions get swept out of the column, there's no guarantee that there will be a replacement counterion for the immobilized charged residue. Result: Leaching away of the counterions, with resulting drifting in retention time of charged analytes as they encounter a surface whose charge characteristics start to vary.
Some surface residues are titrated more easily than others. Example: ZIC-HILIC, which is ostensibly neutral because the functional ligand contains a zwitterion: a sulfonate group at the end and an amine residue that's spaced 3 (CH2)'s away in the interior. These charged centers may associate with each other at salt concentrations < 5 mM, but by 5 mM the amine group's been titrated by an external anion while the sulfonate group remains exposed with no counterion. At that point, ZIC-HILIC acts like a high-capacity cation-exchange material. Not until you get to 20 mm salt in the mobile phase does the sulfonate group reliably get titrated by an external cation, and only then does ZIC-HILIC behave like a neutral material. If you want references, contact me off-list.