Mattias,
I've been writing about this issue for years; see my paper per the following link:
http://pubs.acs.org/doi/pdf/10.1021/ac070997p
A number of companies see fit to market their columns for HILIC as "neutral" materials, and recommend mobile phases containing ~ 5 mM salt or so for their convenience. No material based upon silica is completely neutral. The ZIC-HILIC material has an additional problem. Evidently the amine group in the zwitterionic ligand is titrated with a counterion at a lower salt concentration than is the sulfonate group, for whatever reason. Accordingly, at salt concentrations < 20 mM, it acts as a cation-exchange material. Both Knut Irgum's group and David McCalley have published papers that demonstrate that at salt concentrations of 5 mM or less, the material has a higher cation-exchange capacity than does our PolySULFOETHYL A material that is synthesized as an SCX material! As the salt concentration is increased to 20 mM, these electrostatic effects are rapidly attenuated; there are quite a few papers in the literature that have graphs that demonstrate this effect with a number of commercially available HILIC materials. With 20 mM salt or more in the mobile phase overall, nearly all HILIC materials do act as neutral materials. The salt can be a volatile one, if that's important.
The worst electrostatic effects are seen with materials with no coating (e.g., uncoated silica) or thin coatings (e.g., diol type) or with materials where the functional group contains a charged ligand (ZIC-HILIC; click-chemistry ligands with a triazole ring; etc.) Materials with thick neutral coatings have less of a problem and require less salt; our PolyHYDROXYETHYL A, Tosoh's Amide-80, etc. Contact me off-list (
aalpert@polylc.com) if you want references.
Per your requirement that the salt be soluble in 95% ACN: Use an organic salt. Examples are triethylammonium acetate or formate, triethylammonium phosphate, and sodium methylphosphonate. Be advised that selectivity can change dramatically with different salts, per Table 1 in the paper via the above link. Also, the salt in your sample solvent should match the salt in the starting mobile phase, per Fig. 14 in that paper.
Why did 0.5 M NaCl restore your column's performance? Because that supplied enough salt to create a layer of counterions for the charged groups in your stationary phase coating (the technical term is the electrical double layer). If you proceeded to use a mobile phase with less than 20 mM salt, then that's not enough to replace the ions that get leached away over time, and your coating became progressively less well titrated with counterions.