We use our MS as general GC detectors, so they're involved in a wide range of analyses; ranging from petrochemical to environmental to food pesticides. We run them pretty hard.
The spectra change with H2 (obviously, since you're also essentially running a low pressure CI system), so Agilent would have a difficult time looking at PFTBA under H2 conditions. We found that the autotune was useless - we had to tune everything by hand (which you have to do on a 5970 anyway). Positives are that you get a greatly enhance M+1 peak, so if you're dealing with aliphatic hydrocarbons it can prove to be quite beneficial. Conversely, if you're trying to run routine environmental analyses to USEPA specifications it can be extremely frustrating.
In general, our experience was that the maintenance requirements went through the roof. Since He is just not that expensive we didn't think it was all that viable at the time. If He becomes hard to get (not the case in Austin) then we'll take a hard look at it again.