by
lmh » Mon Feb 21, 2011 11:55 am
My stock reply is "make the manufacturers carry out demonstrations using samples you have selected". If you are spending that much money, they will be happy to do so.
Be sure to look not only at the quality of results (sensitivity, accuracy of mass, etc., etc.) but also at other factors such as reliability (ask for references from happy customers), and check what the data-files look like. Does the data handling software do what you need? How big are the data files (can you handle the storage required)? Do you intend to have a service contract, and if so, what will it cost? You will find people who will swear that a particular instrument from a particular manufacturer is by far the best. This probably isn't true; you need an instrument that suits your lab, your staff, and your application, and the perfect instrument depends on your scenario. This is why demonstrations and test sample data are so useful.
Reps are always honest, but you do have to assume that any question left unanswered after being asked several times would have been given the answer you didn't want to hear.