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- Posts: 5
- Joined: Tue Sep 07, 2010 10:03 pm
This is my first post, and I should disclose this upfront. I'm an IT person not a chemist. That said, I am posting on behalf of the company I work for with an issue we've been having with a HP 5890 SeriesII GC.
The GC machine will not return a correct readout. I'll run a burnoff macro and it will show both on screen and on the GC 4.0 - 4.1. once I hit stop on the GC and it begins generating a report, the report says 1,300.
We've also run a "loop test" I believe it was called. The GC would generate it's own signal, generating simulated peaks. The first peak on the GC LCD screen and the computers real-time readout was 127. Yet when the run ends and it spits out the report 127 becomes 30,000 or higher.
We've talked to several technicians and they all don't know what's happening. Thus I went looking for a forum to be able to ask more than one person at a time. Anybody have any ideas as to what would cause this issue? We've changed out several components ( Main Board, PROM chip, Power supply, Controller card). Yet still having this issue.
If I'm not supplying enough information, please let me know and I will have the manager answer them, since he knows much more about this then I do. Thanks in advance.
Jeremy
