Hello,

We were graciously given a Thermo/Dionex PDA-3000. However, I can’t complete its configuration because it gets stuck at driver initialization.

We are technically using SII for Xcalibur 1.2 rather than a full Chromeleon installation. It will grab the serial number from the module, so I know there is at least some communication.

Here are things I have tried:
Restarting the module
Removing the other components of the stack in configuration but keeping just the detector
Plugging the USB from the detector to the computer directly
Going to SII for Xcalibur 1.5 and 1.7
Took the module to a colleague's computer with a full installation of Chromeleon 7.3
Took said colleague's VWD back to this computer to see if it installs - it did

The firmware is 2.0.0, so I am wondering if maybe it is a firmware issue?

Can anyone chime in with experience or something I haven’t thought to try?

Thanks!