by
Mr-Eric » Wed Nov 05, 2014 9:32 pm
Hi there,
We just got a similar system. Getting it running seems to be stumping everyone at the lab. I have a few very basic questions.
On the GCQ plus, should the power light be solid or blinking? Mine is blinking.
We are running xcaliber software on an old windows NT machine. It consistently reports the GCQ as "Not Connected" I've tried ever port configuration. I've even done a continuity test on each pin of the data cable. Does the DPC need to be connected and powered up in order for the GCQ Plus to communicate with the computer? Also in the instrument configuration I have the option of adding a "GCQ" but not a "GCQ Plus" -- does that mean I need a software upgrade?
Kind of a lot to unload on all of you for my first post in this forum.

Any insight would be much appreciated. Awfully expensive paperweights to have just sitting there.
Thanks everyone.