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sample sets do not work. Who can help me?
Posted: Sat Apr 03, 2010 8:36 pm
by smartcici
Hello, I am using the Empower software. I build a sample sets, however, the injection could move automatically from vial to vial. For example, my run time is 10 minutes, after ten minutes I noticed that at the bottom of the screen showing "Injection running" and after about 10 minutes showing "intrument failure". So everytime, I have to mannually choose "Abort and move to the next line" to continue my injections. Does anybody meet this problem before?
Posted: Sat Apr 03, 2010 10:04 pm
by danko
Hi Smartcici,
Most probably, the trouble is caused by an invalid instruction in the instrument method.
Open the instr. method and find out what happens at “time 10 minâ€
sample set problem
Posted: Mon Apr 05, 2010 3:10 pm
by Kasiban
Hi all,
I also have got a problem like smartcici.
I using Empower2 with UPLC and I quite sure my instrument method don't have anything wrong. I cann't inject sample in sequent both gradient and isocretic method.
Please help!
Posted: Mon Apr 05, 2010 5:29 pm
by danko
Hi Kasiban,
More detail is needed. Especially the exact events, as you experience them.
F. x. what error messages do you get – if any? Does the system stop after exactly after10 min?
So, help doesn’t always come by its self – sometimes it takes an effort.
Best Regards
Posted: Tue Apr 06, 2010 8:03 am
by aceto_81
Did you tried to make an new instrument method?
Not "save as", but make a new instrument method, based on your system.
We had this problem in the past and after making a new instrument method, the problem was gone.
Ace
Posted: Tue Apr 06, 2010 2:13 pm
by DR
Whenever confronted with something like this, it is a good idea to also post whatever is in the Empower Message Center as well.