sample sets do not work. Who can help me?

[smartcici]

Hello, I am using the Empower software. I build a sample sets, however, the injection could move automatically from vial to vial. For example, my run time is 10 minutes, after ten minutes I noticed that at the bottom of the screen showing "Injection running" and after about 10 minutes showing "intrument failure". So everytime, I have to mannually choose "Abort and move to the next line" to continue my injections. Does anybody meet this problem before?

[danko]

Hi Smartcici,

Most probably, the trouble is caused by an invalid instruction in the instrument method.
Open the instr. method and find out what happens at “time 10 minâ€

[Kasiban]

Hi all,

I also have got a problem like smartcici.
I using Empower2 with UPLC and I quite sure my instrument method don't have anything wrong. I cann't inject sample in sequent both gradient and isocretic method.

Please help!

[danko]

Hi Kasiban,

More detail is needed. Especially the exact events, as you experience them.
F. x. what error messages do you get – if any? Does the system stop after exactly after10 min?

So, help doesn’t always come by its self – sometimes it takes an effort.

Best Regards

[aceto_81]

Did you tried to make an new instrument method?
Not "save as", but make a new instrument method, based on your system.
We had this problem in the past and after making a new instrument method, the problem was gone.

Ace

[DR]

Whenever confronted with something like this, it is a good idea to also post whatever is in the Empower Message Center as well.