Some quick comments and questions:.
(1) Alps, I do not think you understood "Consumer Products Guy's" comment about :"recyling". I think he meant they used to run the system, recycling the mobile phase when NOT USING the system (as in, BEFORE running samples to allow the column and system plenty of time to stabilize before analysis). You should NOT recycle the mobile phase when running samples.
(2) You report a +/- 20 psi change for 1400 psi system pressure as a possible "problem"? This is NOT a problem or indication of pressure instability.
(3) Is there someone in your group with many years of industrial chromatography experience who is familiar with your specific HPLC system and software? If not, please consider hiring someone to help you.
(4) The temp of the column and detector should be the same. This is really important ! RID is super sensitive to temperature.
(5) Are you using the RID flush valve to purge the flow cell before auto-zeroing the detector to start a run?
(6) As requested before, if you could post actual chromatograms with scales shown and the the method conditions (column, dimensions, flow etc), then someone might be able to provide a constructive tip.
Here is a free link to an authoritative article written about issues using a RID. There are lots of tips in there they may or may not assist you (as we do not have enough information to know which of many possible issues you may be experiencing.
"
HPLC Baseline Stabilization Tips for Refractive Index Detectors (RI or RID)";
https://hplctips.blogspot.com/2018/02/h ... s-for.html