Thanks, Don and Peter.  Here is what I know. 
We have fermentation samples that we're analyzing for ethanol content.  The samples come in quite dirty, with all the media and other fermentation by-products (sugars and organic acids) present.
The sample prep is 1 part sample to 9 parts methanol.  Centrifuge and filter.
The column is a Restek Rt-Q-Bond, 30 meters x 0.53 mm.  It's direct-inject, 1 uL injection.  I think they sometimes split the injection.
I THINK the flow is 10 ml/min and the temp is 250, but I have to confirm that.  (I don't run the instrument, obviously).
The methanol peak has always come off at about 2.5 min (very broad, obviously).  The ethanol peak came at about 4 to 5 min (I'm writing this from memory).  Suddenly, all peaks went away.  We examined the column, and the first three inches were blackened.  After cutting the column and re-attaching, the methanol moved to about 8 min.  The analyst re-inserted the column and the peak was back to normal.
SO MY ORIGINAL POST HAD AN ERROR!  I think the shifted RT was due to the column not being attached correctly, not because the column was bad.  We cut the column because all the peaks DISAPPEARED.
However, the "lost" peaks ... is this due to direct-inject of dirty samples?  Should we come in every Monday and snip off 5 inches, as was suggested to us by the GC vendor?
Thank you!
H_H
PS:  I'm looking for a good day-long GC course in the Boston area for myself and some analysts.  Obviously, we're beginners!