Chromatography Forum

Anyone know where to get an API3000 service manual? Applied Biosystems says that it is a "valuable and controlled document". I must say that I have been very happy with this instrument. Their tech support staff, however, are not at all helpful if you don't have a service contract. We have found the engineers at Research Scientific to be more knowledgeable than Applied Biosystems, much more helpful over the phone, and far less expensive.

Boy, what I would do to get one of those service manuals...

Hi there.

Are you sure it's so hard to get reference materials from AB?

Honestly, i dont have any problem with their tech support; if you let them know your concern and such, since as customer, we are always on the 'right' side, right? ^^

Just let them know your concerns and the support level needed; I guess making them realise that 'repeat orders' are very important and this might do the trick. ^^

Cheers...

I am sure that they will not sell or give you the service manual. It is a "controlled" document. As far as tech support, it really depends on who you talk to. There is a guy named Sutha who is always quite helpful, but most of their other tech support staff are either not very knowledgeable or just don't want to help me fix my instrument myself when they can make $10k if I put in a sevice call. When we used to have a service contract, I could just talk to our service engineer who would always help me. Now that we don't have a service contract, they will not let me talk to an engineer. Period.

Research Scientific, on the other hand, is always very helpful over the phone. They always let me talk to the engineer, and their prices are much better than ABI.

I dont knw why you encountered such issues....I dont know if I have the service manual with me but let me check - I am sure I have copies of manual from ABI on our systems over here. Maybe I can send it to you if I have it.

And really; we dont experienced any issues even though we dont have any service contract from them. Perhaps, you can let me know where are you from?

Then let me check the senior ABI expert who will be coming over to my place tomorrow for the new product briefing from them.

Cheers...

I'm at Purdue University in Indiana. I talked to our service engineer from Research Scientific about it. He used to work for ABI. He said that their tech support (phone) people go through very limited training and are in general not very knowledgeable. This certainly matches my experience dealing with them. If you have a service contract, you can usually talk to a service engineer. Those guys know their stuff. If you don't have a service contract, you get to talk to tech support or open a service call.

Feel free to talk to him about it if you would like, but we have found a more economical and better alternative. I don't think there is much that they can do to change my mind short of cutting their prices in half.

Hi
I need any manual about Sciex API 3000 too.
any help is highly appreciated.
bahram

bahram111@yahoo.com

Hi again,
I've found some documents and now looking for "Operation Manual" for sciex 3000 API.
Any help is highly appreciated.
bahram