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Empower 3 system: adding an instrument to the system

Posted: Mon Jul 16, 2018 7:00 pm
by MikeL42
I am trying to add a Waters 2414 RI detector to an Empower 3 system. The Empower 3 system controls a QDa/H-class UPLC, and a HPLC system (1515 pump, 2489 UV/Vis detector, 2707 autosampler). All these instruments came from another lab. I think the RI detector was part of a separate Waters HPLC system there.

The RI detector shows up in the DHCP server table. There are entries for IP Address, MAC Address, and Name, but no entry for Type.

When I use Scan Instruments under Node Properties, the RI detector does not show up. Restarting the system doesn't help. The instruments are connected by ethernet cables to an 8-port switch.

Re: Empower 3 system: adding an instrument to the system

Posted: Mon Jul 16, 2018 7:54 pm
by Hollow
Can you ping the RI in the Windows command shell?
Is the correct ICOS for the RI installed?
Also the Firmware updated?

You can download the actual driver pack from Waters homepage. (search for "driver pack")
Btw: Stop the "Waters email service" before running the setup as admin.

Re: Empower 3 system: adding an instrument to the system

Posted: Wed Jul 18, 2018 9:01 pm
by MikeL42
Hollow,
Installing the drivers pack did the trick. The system recognizes the RI detector now.

Thank you