by
Victor » Tue Oct 23, 2007 5:26 pm
Mark,
Your posts on this forum have been 95% of the type "here is exactly how to solve your problem" and 5% "and if you want to buy a solution from Dionex, here is the part number....". This is a win/win situation for everyone, but is inconceivable in the real world-imagine getting this kind of free service from an attorney. Another benefit is that it identifies a real expert within a company. It is often extremely difficult to get sense out of representatives in your own country, which may be remote from the research/manufacturing site of equipment- this is a general point and not directed at Dionex in particular. Sometimes I find that these minions themselves do not know who the expert is within their own organisation.....
I would not be surprised if your contributions have sold a considerable amount of Dionex equipment...and the same goes for another major HPLC company that takes exactly the same line on this. I think if the accountants did their sums it might even be worthwhile for some large companies to appoint a person for which attention to this site became a signficant part of their job, although I am sure there are few that are far-sighted enough to do this, and it is perhaps just to difficult to get hold of genuine experts. Alternatively, the absence of similar contributions from a number of major players in the instrument sector seems to speak volumes to me. So much so that Mark has sometimes even responded on their behalf.....!!