Hi,
I am new to Shimadzu GC/MS and have had to learn to use the system alone, so I am not sure my opinion is valid.
On the phone with tech support with Shimadzu I have heard..."oh..that's just crappy software" so many times it makes me want to growl in frustration.
I always used a HP GC/MS in college, but only for qualitative analysis - never quantitative like I am doing now. I remember I liked the HP though.
Once you get over a couple of weird software issues Shimadzu is easy to use. There's also a newer version available since we've purchased ours...so surely they've fixed those problems.
I can't say enough about the tech support at Shimadzu, though. I really have couldn't have asked for better customer service. I called with IGNORANT questions that I coudln't figure out with just the manual alone. They were very patient with me. They were never in a rush to get off the phone. Seriously, some have talked to me for over an hour to help me fix my problems and never once complained or growled
Anyway. I have no idea about others, but Shimadzu isn't bad. I like it now. I'm starting to feel like a pro heh