Chromatography Forum

Chromatography Forum is a public discussion group where you can post questions, news, or messages of interest to chromatographers everywhere, but you must be registered to participate (registration is FREE). If you are a registered user, please log in.
http://www.chromforum.org/

Problem with degazer

http://www.chromforum.org/viewtopic.php?t=51534

Page 1 of 1

Problem with degazer

Posted: Tue Nov 07, 2017 9:23 am
by laboratoriummwio
Hello,
the laboratory has got a Metrohm 850 Professional IC Chromatograph. We work on the Metrosep A Supp 7 - 250/4.0 (anion). During the last service vacuum pumps A6011003 were exchanged, because of error 036-537: "error MCS" and 036-536: "error degazer". That error appeared again yesterday.
What could be the cause of that situation?

Re: Problem with degazer

Posted: Tue Nov 07, 2017 10:39 am
by dblux_
How long did new vacuum pump last ?
Is it still under warranty ?
Was the rest of the degasser checked for leaks when vacuum pump was replaced ? (as far as I know pump must switch on and off periodically, but when there are leaks it will work continously leading to premature failure)

Re: Problem with degazer

Posted: Tue Nov 07, 2017 12:23 pm
by laboratoriummwio
The vacuum pump is new. It was exchange 27 of October 2017 and everything was checked.

Re: Problem with degazer

Posted: Tue Nov 07, 2017 1:05 pm
by dblux_
Make a claim to Metrohm service for unsuccessful repair - provided your instrument was repaired by Metrohm.

Re: Problem with degazer

Posted: Tue Nov 07, 2017 1:39 pm
by Markus Laeubli, Metrohm
As dblux mentioned, check with your Metrohm Service person.
Please keep me posted under markus.laeubli@metrohm.com
All times are UTC
Page 1 of 1
Powered by phpBB® Forum Software © phpBB Limited
https://www.phpbb.com/