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hardware detection failure to computer

Posted: Fri Jul 21, 2017 8:10 pm
by jjwang
Hi all,

It's been a long time coming but the computer running our old IC(a Metrohm 761 compact IC) finally called it and stopped working. I have installed the software (IC net 2.3) on a new computer and is trying to get the IC to talk to the computer. However, every time I attempt to set up a new system for the software, it keeps coming up with errors in detecting the IC interface. Can someone please offer some advice about how they would go about resolving this? Has anyone else ever experienced this situation before?

Thank you!!

Re: hardware detection failure to computer

Posted: Mon Aug 07, 2017 6:38 am
by Markus Laeubli, Metrohm
Dear jjwang

Please give some more information about the new PC like operating system, number of COM ports ...

Best regards
Markus