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An issue with TurboMass 5.4.2 software PerkinElmer

Posted: Thu Apr 27, 2017 10:55 am
by Ah2017
Greetings;
so far today, while i was preparing samples to run an analysis program on my GC/MS type (Clarus 600/600C) from PerkinElmer, and when i launch the software TurboMass 5.4.2 under windows XP, i suddenly got the following message

Microsoft Visual C++ Runtime Library
Runtime Error!
Program: c:\TurboMass\EpcasSystem\TurboMassUI.EXE

abnormal program termination

Could anyone please tell me how to fix this, taking into count that i don't know how to install the software correctly with respecting the necessary steps.

Thanks in advance for help