You used only 20 mM salt because you're used to thinking that salt doesn't promote elution in reversed-phase. Accordingly, the amount you have won't affect retention much. That's true of retention, more or less, but it's not true of peak shape. A charged analyte migrates through a chromatography column with a counterion(s). Here, that would be an anion. If more than one type of anion is present (e.g., one salt in the sample solvent and a different one in the mobile phase), then different molecules of the analyte will have different counterions. The resulting ion pairs will differ in polarity and will migrate through either a reversed-phase or a HILIC column at different rates. In a worst-case scenario, you'll get multiple peaks for a single compound. Less severe cases manifest as skewed or tailing peaks. For an example of an extreme case of this, see Fig. 14 in the following paper:
http://pubs.acs.org/doi/pdf/10.1021/ac070997p
The solution is to have the same anions in both the sample solvent and in the mobile phase and to use enough of them. Try repeating your acidic conditions run with 2x or even 3x the concentration of salt.
I speculate that the Agilent tailing guide says to add TEA because with an adequately buffered solution you won't change the pH much but you will increase the salt concentration.