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Shutdown error EE 63.0
Posted: Tue Mar 15, 2016 9:41 am
by acetyl_coa
Hi everyone,
i had a problem with agilent 1100 hplc system. about 2 weeks ago it shows us an error "shutdown". we tried everything (support technical services, researching internet informatin etc..) it is not resolve. i dont know what to do. i am read about it is causing for degasser, but in our device only plugging power cable on the degasser, not plugging remote or data cable so i think it is not cause of degasser. i take a picture about my error maybe you are helping me what to do.
Re: Shutdown error EE 63.0
Posted: Tue Mar 15, 2016 10:09 am
by tkubowicz
Hello
As I see you're using LabAdvisor for diagnostic. What software are you using for your normal runs? If you don't have Chemstation use hand controller.
I'd recommend:
1. Switch off all modules except pump (it looks like pump is causing problems)
2. Restart pump - it should be in STANDBY mode
3.Switch on pump - it should be ready for run (green LED will be off)
4.Start purging with flow 5ml/min and see if pump is working ok.
If yes, switch on next module and repeat procedure for rest.
If you're using Chemstation you should have error message above module.
Regards
Tomasz Kubowicz
Re: Shutdown error EE 63.0
Posted: Tue Mar 15, 2016 10:18 am
by ATAlR
Pump has received error from other modules, check the logs also for other modules, probably leak on TCC?
Re: Shutdown error EE 63.0
Posted: Tue Mar 15, 2016 12:09 pm
by acetyl_coa
firstly i tought it is causing leak, and check everywhere device but nothing found. not a little liquid drop. here it is in my software shutdown error in the picture. clicking shutdown under the question mark nothing anything, clicking the logbook in software nothing happend. just shows to me in labadvisor.
Re: Shutdown error EE 63.0
Posted: Tue Mar 15, 2016 12:32 pm
by tkubowicz
Hello
Is your system in ready condition (all modules green) just before you click "run" button?
Tom
Re: Shutdown error EE 63.0
Posted: Tue Mar 15, 2016 12:40 pm
by itspip
Did you see an "over pressure" alarm or just the error in the first post? I would agree with Tom, try working with the pump since that does seem to be the module in error. Make sure that every module is ready before starting a run.
Re: Shutdown error EE 63.0
Posted: Thu Mar 17, 2016 8:21 pm
by uzman
Check the cooling fan inside the pump module.
If it is a little sticky and do not rotate at the required rate , it may give this error.
Also check the cable connectors for a loose contact.
Re: Shutdown error EE 63.0
Posted: Mon Mar 21, 2016 6:46 pm
by ATAlR
Check with notepad the (sequencename).log file in chem32\1\data\(sequencename) folder, and run.log under the .D folder. Also try rewriting the method from default if problem is only with this method
Re: Shutdown error EE 63.0
Posted: Tue Sep 17, 2019 8:32 pm
by carmonaperez
Check Degasser tubing.