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- Posts: 1
- Joined: Thu Apr 09, 2015 5:00 pm
Graduate student in charge of the labs two HPLC/UPLC systems. The computer hooked up to our Waters H-class fried on us. I've been trying to install Empower 3 on a new workstation, but have been running into some frustrating blocks.
I've installed instrument drivers for the particular modules we have. I've also installed the empower software. However, when I try to initiate empower, I receive a "Empower base package has not been installed yet", and can go no further. I have serial keys for the software, but have never been prompted for entry. How can I install this base package?