Chromatography Forum

Has anyone managed to get a 6890N/5973N to work under Windows 7 64-bit?

I've installed:

Agilent IO Libraries 15.5
ChemStation E.02.02
Agilent PAL driver A.01.06

...with no joy - it worked briefly but now it's about as reliable as a 1960's Skoda.

Am I asking the impossible?

http://www.chem.agilent.com/Library/Sup ... eMS-en.htm

hope this helps

I've read that, but it doesn't appear to be the case.

So far, when running with combination it fails to remember the PAL tray layout (so you have to update it after every sequence). Also, when running SPME, it fails to send the reset command to the PAL, leaving the fibre stuck in the injection port.

I've done multiple reinstallations and the problems persist. At the moment I've gone back to an XP machine with Cycle Composer and the 2.1.3 ChemStation driver and it appears to be working properly.

Any other suggestions as to what I'm not doing (or is it a case of our site security policy getting in the way)?

I've read that, but it doesn't appear to be the case.

So far, when running with combination it fails to remember the PAL tray layout (so you have to update it after every sequence). Also, when running SPME, it fails to send the reset command to the PAL, leaving the fibre stuck in the injection port.

I've done multiple reinstallations and the problems persist. At the moment I've gone back to an XP machine with Cycle Composer and the 2.1.3 ChemStation driver and it appears to be working properly.

Any other suggestions as to what I'm not doing (or is it a case of our site security policy getting in the way)?

Have you tried logging into the instrument instead of the domain to rule out the site security policy? I know that firewalls can cause major problems with chemstation if you don't exempt them, and even then it can be quirky.

If you unplug from the house network and login to the computer and it works, then you have found your problem.

Good idea - I'll give it a try.

However, I'm beginning to think it might be better under XP. Cycle Composer gives me a lot more flexibility in terms of CombiPAL methods, so I may leave it as it is.

Well I've finally admitted defeat and gone back to XP - neither Cycle Composer or the Agilent PAL driver works properly. I guess it's just too old (like me).

In the document dblux_ linked you will find this near the bottom.

G1701EA Revision E.02.02
This minor revision incorporates updates to GC drivers and enhancements/fixes for GC/MS hardware and software.
Here is what is new or changed in this revision.

.......... (skipped a few lines)

Operating Systems
· English Supported on Windows XP Pro SP3 and Windows 7 Pro (32-bit)

It looks like support for a 64-bit Windows 7 operating system was not included until the SP1 patch for E.02.02 came out.

From first hand experience I know you need to make sure the windows system is Professional or higher, the Home versions aren't supported and lead to communication issues.