The specification for the Pegasus is S/N of 10:1 on one of the ions (286 - I think) for 2 pg HCB on column a a peak of a specified width - probably 1 second wide or less. The instrument can fail to meet specification for a number of reasons, starting at the sample vial.
If that sample stands in the GC vial over night, garbage is extracted from the septum and it may coelute with the HCB peak. A bad syringe, cored septum, or loose ferrule on the inlet may allow a significant portion of the sample to escape the system - and you have less that 2 pg on column. And, a fouled inlet liner can result in loss of HCB signal (yes, I've seen it). A degraded column can broaden the HCB peak and contribute silanes - adding noise to the chromatogram. An incorrectly placed column (the end should be 5 - 7 mm beyond the end of the transfer line, if I recall correctly, and cut squarely) will result I a loss of sensitivity. And the detector must be in good condition and the detector voltage needs to be adjusted to optimize the sensitivity. On a new instrument, specification can be met with the detector in the 1400 to 1600 v range. As the instrument ages, the detector voltage must be increased. At about 1800 v, you are not likely to get additional benefit and the next step will be to replace the detector when you can no longer make specification at this voltage.