Batch number is for the packing material. Depending on the batch size several hundreds or thousands columns can be packed with the same batch of packing material.
Serial number of a column MUST be unique. From the serial number manufacturer can tell you what lot of hardware was used, who was involved in the packing process, what day it was packed, what was the minimum and maximum temperature that day, relative humidity, all such parameters are monitored and are linked to the serial number of the column.
So, please ask the manufacturer to find out if there are, if, any differences between both columns.
Column packing and column testing is done following an SOP, but involved are human beeings. And humans are supposed to fail, not always, but sometimes. Adam took the apple from Eva and since that time we have such problems............

Out of 1000 columns one can not show a good performance. I'm sure the manufacturer will provide you with an explanation and will offer you a new column. Good luck.