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CUSTRPT ERROR...Help?!

Posted: Tue Jan 21, 2014 4:41 pm
by FIDOttawa
I am new to running a GCMS so be patient with me. I am collecting data and when I go to calculate and print my FID reports I am inconsistently getting an error which closes down my Enhanced Data Analysis Window. I am just trying to set up a new method and sometimes when this error appears it is also closing down my Instrument window while I have a run going. The error messages read:

CustRPT
MSDA3924 did not repsond
Timeout while waiting DDE response.

Unexpected Program termination.
Sorry, a system error has occured! Program will close now.
Examine LOGGING file if LOGGING is on.

The next time they appeared the first window said:

CustRPT
MSDA2892 did not respond. No foreign application response to a DDE Initiate.

(then the unexpected prog term one came up again)

I have no idea what any of this is and don't know anything about MACROS if that is even related to this LOGGING message.

I am not sure if I changed something in the custom report section that would cause this error or what's going on.

Please help.

Re: CUSTRPT ERROR...Help?!

Posted: Tue Jan 21, 2014 8:34 pm
by FIDOttawa
Now I am getting a 8041 Cannot bring up GC Error :o(

Re: CUSTRPT ERROR...Help?!

Posted: Wed Jan 22, 2014 3:49 pm
by Bigbear
In your "edit method" in data analysis, check to see that you do not have custom report checked. If you do, the application wants a pointer to the custom report to use.