Dionex local service

[Aster]

Hello: Does anybody knows someone who is able to provide onsite technical service to a Dionex ICS2000 system (with autosampler AS40)? Our location is in Lafayette, Louisiana. I can be reached by yingfeng@louisiana.edu.

Thanks!

[John Guajardo]

Hello,

Please call (800) 346-6390 to open a service request for your IC.

Best regards,
John

[Aster]

Thanks, John! We've contacted Dionex with this number since three weeks ago and a few times. Each time we were told that an engineer would contact us for details; however it seems to take forever to hear from a Dionex engineer. This is why I posted here hoping to find an alternative solution.

[John Guajardo]

Hello, I've sent a message directly to Customer Care as well as the local field service rep to contact you. If you don't hear from someone tomorrow, please let me know.

Best regards,
John

[Aster]

Hello John,

Thank you so much for the help! I really apprciate it! We've got response from a local service rep and gained progress with our issue.
Have a great day.

Aster