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Dionex local service
Posted: Mon Oct 07, 2013 8:43 pm
by Aster
Hello: Does anybody knows someone who is able to provide onsite technical service to a Dionex ICS2000 system (with autosampler AS40)? Our location is in Lafayette, Louisiana. I can be reached by
yingfeng@louisiana.edu.
Thanks!
Re: Dionex local service
Posted: Mon Oct 07, 2013 11:28 pm
by John Guajardo
Hello,
Please call (800) 346-6390 to open a service request for your IC.
Best regards,
John
Re: Dionex local service
Posted: Mon Oct 07, 2013 11:46 pm
by Aster
Thanks, John! We've contacted Dionex with this number since three weeks ago and a few times. Each time we were told that an engineer would contact us for details; however it seems to take forever to hear from a Dionex engineer. This is why I posted here hoping to find an alternative solution.
Re: Dionex local service
Posted: Mon Oct 07, 2013 11:57 pm
by John Guajardo
Hello, I've sent a message directly to Customer Care as well as the local field service rep to contact you. If you don't hear from someone tomorrow, please let me know.
Best regards,
John
Re: Dionex local service
Posted: Tue Oct 08, 2013 5:47 pm
by Aster
Hello John,
Thank you so much for the help! I really apprciate it! We've got response from a local service rep and gained progress with our issue.
Have a great day.
Aster