Your analyte is a carboxylic acid??? Then your mobile phase is generally not suited. No wonder you get weird results.
You should either
- work at a low pH (below the acid's pkA) WITHOUT any ion-pairing additive. Under these circumstances your acid should be protonated (i.e. neutral) and show decent retention under plain vanilla RP conditions.
- if the acid is too acidic (i.e. pkA too low) or if it's still too polar even in the protonated form, you might use an ion-pairing reagent to get retention. But under these circumstances your acid will be in the anionic form (since your mobile phase is above the acids pkA), so you need a CATIONIC ion-pairing reagent. Reagents of the sulfonic acid type are just not suited here. You should use one of the tetraalkylammonium type, e.g. tetrabutylammonium hydrogensulfate.
I'd prefer the method without ion-pairing, if possible