As I understand it, you know there is an impurity, but can not get any MS signal for it?
There are several paths to explore:
1) if this is a degredation product, what kinds of reactions can happen to the starting material and what kinds of products can form? Oxidation? Hydrolysis (solvolysis)? Transesterification? What kinds of charges would the support? Was the ionization mode and pH selected appropriate to the type of ionization used?
2) What other method of detection might tell you somethign? Can you detect this with UV and get some idea of the nature of the chromaphore? Is the chromaphore pH or solvent sensitive?
3) Can you collect a fraction from the LC? While analytical LC is not great for prep LC purposes, if you can collect some of the material, you may have enough to try other anlaytical techniques. I like GC/MS, perhaps with derivitization. Or, perhaps the old colormetric spot tests? You are probably going to be workign under a microscope to see color in small drops.