no current emission

[che313]

in chemistation i got the following error message:
"no current emission"
I went through agilent database and got that I have to replace the filement.
I did and try to retune but another long error message appears:
"tune action stopped: -310, ""({sp00} :rmp:strt;): timeout waiting 1078760 usec for AE to process 1 scan(s)."....etc
when went again through agilent database they asked to disable the auto lens ramp which is allready disabled.

any idea regarding this issue?

[Analisis]

Che313,
Hi. For the date of the post I supouse that you have resolved the problem? If so can you tell me how have you resolved it?
If not yet resolved, I want to ask you if you have tried with the second filament. i supouse that you have an Agilent 5972, 5973, or similar equipment.

could you tell me what model you have, so perhaps we have some idea of what to do.

Regards,

Adolfo

[Su]

Hi che313

I have the same error message, too.
I got the following error message: "no current emission" and I replaced the filement.

I tried to re-autotune but the same long error message appears:
"tune action stopped: -310, ""({sp00} :rmp:strt;): timeout waiting 1078760 usec for AE to process 1 scan(s)."....etc .

I can't find this error in agilent database help, because I don't know the number of the error (and copy-paste is not allowed in error window).

1. How can I disable the auto lens ramp?(path way)
2. If this won't work, like in your case, what to do next?
I suppose that you have resolved the problem and I would appreciate your help.

Many thanks:)

[che313]

ohh long time , sorry I just see it today

for this problem, it is a filment failure, although agilent saied it is possible to switch from fliment 1 to filment 2 by editing tunning file, it didn't work with me untill a switched them physically.

[Su]

Hi che313
Thanks for your reply.
The technician from agilent came yesterday and he fixed it, among other problems that we had. He just tried tuning again with filament 2, without switched them physically, and it was OK.

[Felkel]

Even with a new GC/MS ive got this error, if you know the way its easy to solve:
just reboot the MS-Controller

(it took me one hour to find this solution)

[Lab029]

Hello. I am getting the error "timeout waiting 1078760 usec for AE to process 1 scan(s)" during an autotune so here is my process;

1. Filament 1 burned out on an over night run
2. Swapped to Filament 2 in the manual tune window and saved tune parameters
3. Ran autotune successfully
4. Ran a blank sample succesfuly
5. Ran a sample and find that the filament doesn't turn on after the solvent delay and I get the message emission current at runtime 5.10"
6. Go back to autotune and Filament 2 turns on and peaks from the PTFB are detected but the timeout error occurs
7. Reboot entire system and computer and then I have issues 3-6 again.

I called Agilent tech and they said that every now and then a blown filament can cause issues and needs to be physically removed from the MS so I am going to give it a try. I will post back with the outcome.


System: Agilent GC/MS (6890 / 5975B)

[James_Ball]

Hello. I am getting the error "timeout waiting 1078760 usec for AE to process 1 scan(s)" during an autotune so here is my process;

1. Filament 1 burned out on an over night run
2. Swapped to Filament 2 in the manual tune window and saved tune parameters
3. Ran autotune successfully
4. Ran a blank sample succesfuly
5. Ran a sample and find that the filament doesn't turn on after the solvent delay and I get the message emission current at runtime 5.10"
6. Go back to autotune and Filament 2 turns on and peaks from the PTFB are detected but the timeout error occurs
7. Reboot entire system and computer and then I have issues 3-6 again.

I called Agilent tech and they said that every now and then a blown filament can cause issues and needs to be physically removed from the MS so I am going to give it a try. I will post back with the outcome.


System: Agilent GC/MS (6890 / 5975B)

The system places a positive charge on the little plate behind the opposite filament to draw the electrons through the source. This will continue to work on a blown opposing filament unless the filament wire happens to fall against the plate when connected to the opposite post, then it will short and cause problems and need to be replaced before the other one will work.