Empowers 3 crash!?!

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Empowers 3 crash!?!

: JenNov

: Posts: 1; Joined: Fri Jul 19, 2013 2:49 pm

by JenNov » Fri Jul 19, 2013 2:55 pm

My Acquity UPLC system crashed last night and I am wondering if it because as I was in the process of running samples I decided to create a new project and copy that sample method over...does Empowers get confused that easily?

Re: Empowers 3 crash!?!

: mattmullaney

: Posts: 686; Joined: Mon Apr 29, 2013 4:37 pm

by mattmullaney » Sat Jul 20, 2013 10:22 am

Hi JenNov,

Generally Empower doesn't get confused that easily, in my experience. Currently we have multiple users on one PC that runs Empower 3 on multiple LCs and switch between users, creating and modifying methods, reprocessing data, as well as other things, while LCs are running.

MattM

Re: Empowers 3 crash!?!

: DR

: Posts: 2174; Joined: Tue Aug 17, 2004 7:59 pm

by DR » Sun Jul 21, 2013 8:02 pm

check the message center

Thanks,
DR

Re: Empowers 3 crash!?!

: aceto_81

: Posts: 426; Joined: Mon May 19, 2008 10:09 am

by aceto_81 » Wed Jul 24, 2013 8:51 am

Empower shouldn't crash from using a copied sample set.
As DR said, check message center, Acquity logs, and maybe the event viewer of your LACE/acquistion client if needed.

Ace

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