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Empowers 3 crash!?!
Posted: Fri Jul 19, 2013 2:55 pm
by JenNov
My Acquity UPLC system crashed last night and I am wondering if it because as I was in the process of running samples I decided to create a new project and copy that sample method over...does Empowers get confused that easily?
Re: Empowers 3 crash!?!
Posted: Sat Jul 20, 2013 10:22 am
by mattmullaney
Hi JenNov,
Generally Empower doesn't get confused that easily, in my experience. Currently we have multiple users on one PC that runs Empower 3 on multiple LCs and switch between users, creating and modifying methods, reprocessing data, as well as other things, while LCs are running.
Re: Empowers 3 crash!?!
Posted: Sun Jul 21, 2013 8:02 pm
by DR
check the message center
Re: Empowers 3 crash!?!
Posted: Wed Jul 24, 2013 8:51 am
by aceto_81
Empower shouldn't crash from using a copied sample set.
As DR said, check message center, Acquity logs, and maybe the event viewer of your LACE/acquistion client if needed.
Ace