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Agilent 5975C poor sensitivity particularly for high masses

Discussions about GC-MS, LC-MS, LC-FTIR, and other "coupled" analytical techniques.

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I work part time as a consultant for a lab, and they have a 7890A/5975C that is used in EI and CI modes and with S/SL and PTV-HVI. The software is the same old Chemstation but has some newer design windows/applets within. It looks just like the Chemstation on every old 5973 I've used until you start digging, then it gets a little elusive because some windows display things that they don't control--that's an aside, I think. It's possible though that the seemingly beta-version software is hiding something that might help me.

My problem is that despite autotuning just fine and achieving expected relative(isotope) and absolute abundances (69:219:502, 1:4:10, ~400k:400k:40k), when a sample is run the high mass sensitivity is at least an order of magnitude lower than on a typical 5973. The tech who did the PM says it should be an order of magnitude higher.

My first impression of the poor sensitivity was that the chromatography looked like MS/MS data. I knew there was something wrong, but wasn't on site to investigate. After investigating onsite, the only problem I could think of to cause this was the column sticking into the MS too far, but that's apparently not the case. The chief head-slap cause is an airleak, which may have been an issue previously, but isn't at present. The filaments are new. The thing was cleaned and reassembled recently (I saw it, everything looked fine, excepting the extra washer on the repeller, which was new to me), and the current behavior is consistent with what it has been for some time. The symptoms (poor sensitivity, esp at high masses) have appeared in CI, EI, S/SL, PTV modes. And, we run this thing primarily in SIM.

I've played with the PTV inlet program and increased sensitivity a bit, but it's across the board (all masses) still an order of magnitude lower than the 5973. It seems to be an MS issue, although some symptoms (mainly the good tune) point toward the GC.

Anyone seen anything like this? Is there some adjustment with the triple axis detector that needs to be addressed? I like the repeller as a cause--or maybe some poor lens alignment, but can't find anything that points to ...anything. Help?
If you go to the instrument control menu where you can boost the EMV above the tune value is the drop box below the solvent delay setting labeled EMV Mode set to Gain Value? If it is set to Gain Value and set to 1 in the box below that, try bumping it up to 4 or 5, that will bring the sensitivity more in line with the older system where you had the setting equal to what the tune value was. First time I used the newer software with that capability I had to do a little experimenting with it to get the same results I had previously on the older software.
The past is there to guide us into the future, not to dwell in.
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