LC/MS WATERS or LC/MS Agilent...which to choose?

[seamoro]

We are going to buy LC/MS triple quad and i am wondering what we should choose? waters or agilent?...what are your experiences?. We have a Waters UPLC already and were thinking of buying the the triple quad to attach to it. Agilent have come back to us with a offer of a trade in LC for our UPLC and no extra cost so long as with buy the triple quad as well. I have been a WATERS person most of my professional career but recently the service have got from them is poor in respect to an extremely tempermental UPLC . So im not sure what we should buy

[Bull76]

Hi,

Go with Waters and get an I class if it suits the needs of your work. I wouldn't be to inclinded to go with Agilent based on the quality and abilities of the UPLC that they are pushing.
Which part of Ireland are you in? I know that the service department has been under a lot of pressure for the last year and that capped with some issues it can seem a never ending battle to get issues resolved. I would recommend Waters over any of the other service providers based on what they have and can do. I'm not a Waters employee either just for the record.

Regards,
Bull76.

[MX304]

We use both the Waters Acquity UPLC / Triple quad systems and the Agilent 1200 / 6490. All are used in a very high throughput environment. The Waters systems have a lot of software glitches, but the hardware is very reliable. The Agilent software is good, but we have had major reliability with the UPLC. The 6460 triple quad has performed very well.

[seamoro]

Im actually in perth australia. Waters dont have a office here instead they subcontract another company to do maintainence and troubleshoot. The subcontracted company are unprofessional and untrustworthy to be honest

[Csaba]

..The Agilent software is good...

Are you using MassHunter or ChemStation?

[richiekichi]

Agilent provide a much better service than Waters on the East Coast.

[biotechno]

We have both a Water and Agilent LC-MS/MS.

Our experience is:

Agilent: Stable software, robust hardware, but very complicated and expensive maintenace team.

Waters: Frequent small software glitches, but not something that keeps you from working, just.. need a litle pacient and atention. Good maintance, always ready, fast, less expensive. Just unable to solve the software litle problem. The machine seems very stable, just a litle less robust than Agilent.

Waters seems good enough, Agilent results maybe a litle better but very complicated, slow and expencive solving equipment problems. At the time, we find Waters much better.

Hope it helps.