Page 1 of 1
Chromeleon 6.50 SP3
Posted: Thu Sep 13, 2012 10:49 am
by TomT
Good morning. We recently had one of the PCs running our DX 120s die on us so we have had to re-install the software on a different PC. The new PC is running Win XP SP3. When you open Chromeleon after installing the software and update, the following error is displayed 'Can't initialise Dongle-Driver System error. The specified service does not exist as an installed service.' I have looked all over the internet for answers but can't find any. Can anyone help as I need to get the instruments up and running. Thanks.
Re: Chromeleon 6.50 SP3
Posted: Thu Sep 13, 2012 1:49 pm
by Csaba
Hi, Something with the dongle driver was not correctly installed. Try to redo the installation! Hope it helps. /Csaba
Re: Chromeleon 6.50 SP3
Posted: Thu Sep 13, 2012 2:02 pm
by TomT
Thanks for the reply. I have uninstalled and re-installed a few times. I have also rolled the system back and re-installed but get the same error. I have noticed in the IQ log the following
Services needed by Chromeleon according to registry:
=====================================================
Service Properties
------------------------------------------------------------------------------
WIBUKEY Display Name: WIBU-KEY Kernel Driver
Image Path: SYSTEM32\DRIVERS\WibuKey.sys
Prod. Version: 6.0.138.504
HardLock No registry entry found
RPCSS Display Name: Remote Procedure Call (RPC)
Image Path: %SystemRoot%\system32\svchost -k rpcss
Prod. Version: 5.1.2600.5512
On other systems there is info for HardLock.
Any idea how I get HardLock and install to get the registry entry.
Thanks
Re: Chromeleon 6.50 SP3
Posted: Fri Sep 14, 2012 8:11 am
by TomT
Good morning everyone. This problem has now been resolved. After much searching of the internet finally found the file required. On the Safenet page (
http://www3.safenet-inc.com/support/hardlock/index.aspx) there is a new driver setup that is universal for both Hardlock and HASP and replaces the legacy Hardlock and HASP4 installers. Installed this file and everything working fine. A bit disappointed with the response from Dionex as thery didn't return my call or my email to their support email address.
Re: Chromeleon 6.50 SP3
Posted: Fri Sep 14, 2012 8:38 am
by ACrawshaw
Hi Tom,
Just seen this post, and obviously the horse has now bolted. But I did post an answer to a similar query a couple of weeks ago.
viewtopic.php?f=4&t=20555
Glad it's all sorted though.
Re: Chromeleon 6.50 SP3
Posted: Fri Sep 14, 2012 8:46 am
by TomT
Hi Anthony. Thanks for your reply. I did see your post when I was searching for similar posts. However, when I looked on the Chromeleon CD in the drivers folder I couldn't find anything that vaugely resembled HardLock. As you say its sorted now but thanks for your reply
.
Re: Chromeleon 6.50 SP3
Posted: Mon May 18, 2020 5:01 pm
by MMABB
Hello,
I've reinstalled Chromeleon 6.80 that was on a old PC to a new one and made sure with Windows 7.
When opening Chromeleon the following error is displayed 'Can't initialize Dongle-Driver System error. The handle is invalid.'
Can anyone help? Thanks.
Re: Chromeleon 6.50 SP3
Posted: Wed May 20, 2020 9:48 pm
by James_Ball
Hello,
I've reinstalled Chromeleon 6.80 that was on a old PC to a new one and made sure with Windows 7.
When opening Chromeleon the following error is displayed 'Can't initialize Dongle-Driver System error. The handle is invalid.'
Can anyone help? Thanks.
Did you move the USP Dongle from the old PC to the new one? I think Chromeleon uses the USB key for the licenses.