Hello,
I'm sorry to hear you're having issues, but will try my best to help you get resolution. I do have a couple of questions before I can offer any suggestions.
What concentration and injection volume are you using for the IS/SS? Sometimes when priming a standard, especially at a high concentration, the first few runs may have a higher response. Depending on the concentration, this can take a long time to evacuate and stabilize at low injection volumes, but there are ways to speed it up and get it to stabilize quickly if this is the case.
Has there ever been a point at which the IS/SS has stabilized? From the sounds of it, you appear to be gradually losing response over time and there isn't really any point at which it levels off. One way you can troubleshoot this is to manually spike a vial with your IS/SS (with the appropriate concentration) and determine what your IS/SS response "should be".
This might also help to isolate from the MS. I guess it could be the tune, but that usually take a lot longer to progress in the decline of the IS/SS response. It would be relatively easy to test with a set of standards to gauge a target response versus the IS/SS response. There could also be other indicators in your tune printouts, bfb pass/fail, etc. if this were the culprit.
The first goal is really to isolate the issue no matter where the problem is originating from. And hopefully, that just takes a few runs with some modified sample prep.
Please feel free to respond here, email me at
nvalentine@teledyne.com with any questions, or call our technical support line at 800.874.2004.
Best Regards,