Problem in Empower (2707 A.S + 1525 Pump + 2998 Detector)

[sherif4chem]

Dears all

I have some problems with empower with waters auto sampler 2707:

During the run of sequence, the empower software is suddenly stop and abort injections, actually many times do this , so i do the following:

1-I check up cables and every thing is okay

2-I make "ping" to ip address for 1525 pump and detector and 2707 and found for 1525 pump:
C:\ping 127.0.0.1

Pinging 127.0.0.1 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 127.0.0.1:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

so I think the problem may be either in firmware or communication


any suggestions???????????????????????

[aceto_81]

127.0.0.1 isn't the IP adress of your pump, its your local host.

any messages in your message center?


Ace

[DR]

IP addresses of components are best found in node properties, DHCP config. screen.
They should all be 192.168.0._

Ping those addresses.

[sherif4chem]

yeah, you right DR and ACETO_81 .. but generally, the problem of 2707 auto-sampler which occurring many times when doing run samples sequence and suddenly the run is interrupted or stopped .. which I must make restart for all HPLC and PC and start my sequence again and sometimes the problem repeated again many times.


note: I think this problem are mainly occur to many labs having 2707 A.S waters



any suggestions?????????

[DR]

Any anti Virus/malware software on the computer? Does it happen at approximately the same time each day? Have you checked the PC's system and application event logs?

[sherif4chem]

1- there is anti virus software and updated to 2012
2- no, this happen at different times, approximately each weak may happen twice and sometimes it happen daily.
3- I checked PC's Systems ,and systems PC are good
4- Also, Firmware version I checked it up, and its OK

note : this problem is mainly occur at different labs at different locations , so I think may be this problem due to communication or defective in firmware .. Actually, am don't know