I'll add another question to that posted above:
Did the software integrate the peak and exclude the result or did it fail to even integrate the peak? If the peak is not integrated, there is an issue with integration parameters - and if you are analyzing underivatized organic acids by GC, this is not surprising because of the issues of peak shape with column loading.
If the peak was integrated, the next question is: Is the retention time within the window of expected retention time for the compound?
If the compund is outside of the range of the calibration, caution!! Most instrument software includes the capability (and it may be the default option) to not report results outside of the range of the calibration curve or a range based on the calibration curve. This is not an accidental fault in the software. Because of various issues related to detectors, peak shape, and such, you do not know the quality of results obtained for a peak outside the calibration curve -- and the result you obtain may be significanly incorrect.
If you find that you have analytes with response above the range of your calibration curve and wish to report values, let me strongly reccomend that you extend the range of the curve.