Environmental Express IC vials
Posted: Wed Apr 25, 2012 7:24 pm
by crosemeyer
Has anyone had problems with these?
http://www.envexp.com/products/1-Wet_Ch ... E%2C_250pk
Years ago, I had a bad batch, sample won't load. I seem to have the same problem. At first I seuspected an autosampler problem or injection valve obstruction, but these were ruled out. If I use some Dionex vials I have around, everything works great.
Re: Environmental Express IC vials
Posted: Mon Apr 30, 2012 1:28 pm
by scdavidsmith
Do you have some of the vials now that you are having issues with? If so, please call our Technical Support line at 800-745-8218. We will be glad to work out what is going on and replace the vials if necessary.
David
Re: Environmental Express IC vials
Posted: Thu May 17, 2012 5:42 pm
by crosemeyer
To follow up, I narrowed down the problem to the filter caps, they seem to have been a bit small, and the sample was escaping around the cap rather than filtering through it. EE is replacing.
I am annoyed, though, that they were apparently aware of the problem and did not recall the lot(s) is question.