Teledyne Tekmar Atomx purge and trap connection failure

[Jiac91]

Good afternoon. I have a Teledyne Tekmark Atomx purge and trap, but lately the COM port keeps disconnecting. The device won't turn off; it just disconnects. A 9-pin connection is used to connect the device to the computer. I've tried other cables, but I can't get any signal. I only get a signal with the original cable. Has anyone experienced this? I'd appreciate any help.

[TechnicalSupport]

Hi Jiac91,

This is Tekmar Support. Please feel free to reach out to us via email at TekmarSupport@Teledyne.com.

We'll be more than happy to assist you with your inquiry.

Thank you,

Technical Support