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Teledyne Tekmar Atomx purge and trap connection failure

Posted: Thu Oct 02, 2025 10:20 pm
by Jiac91
Good afternoon. I have a Teledyne Tekmark Atomx purge and trap, but lately the COM port keeps disconnecting. The device won't turn off; it just disconnects. A 9-pin connection is used to connect the device to the computer. I've tried other cables, but I can't get any signal. I only get a signal with the original cable. Has anyone experienced this? I'd appreciate any help.

Re: Teledyne Tekmar Atomx purge and trap connection failure

Posted: Mon Nov 10, 2025 3:15 pm
by TechnicalSupport
Hi Jiac91,

This is Tekmar Support. Please feel free to reach out to us via email at TekmarSupport@Teledyne.com.

We'll be more than happy to assist you with your inquiry.

Thank you,

Technical Support