I think you may be missing some training and/or a basic fundamental of chromatography.
Just because you detect "peaks" via DAD (UV/VIS) does NOT mean that you will or should see peaks by MS. They are two completely different things. Many compounds do NOT ionize at all or not ionize well enough,under the conditions used by the MS (Using YOUR settings and your method. Millions of possible MS methods and parameters to consider). The tune mix is only used to establish that a small group of KNOWN standards will ionize and provide output data that is similar to a stored set of data. The tune standards are not your samples. Any output observed from the 'tune' mix is not relevant to your samples. Running the tune mix only establishes that the instrument (detector) is setup using a specified data set and will output an expected result, within an acceptable range. We use as a check to confirm that the basic operation of the detector is reproducible. The standards used for "Tune" as specifically selected to show great signals, ionize really well over a wide range of parameters and be easy to setup. Due to structural differences, AND ESPECIALLY the HPLC Method conditions used (change the flow rate or mobile phase and you change the MS results), many sample types will be detected differently, requiring completely different MS settings to see peaks. MS is NOT a universal detector. They can not detect so many types of samples at all. Just as with UV/VIS, there are many sample types that can not be detected. We couple the two detectors, inline, because of these differences. Often, if the LC-MS method is well developed, you may acquire useful data from both detectors. However, it is normal to not see any data for some peaks due to their actual concentration levels, structure or suppression during analysis.
To determine IF your actual samples can be detected by your specific MS system under HPLC conditions an infusion of sample liquid should be set up first. Use a syringe pump and a solution of your sample. Have an experienced chromatographer, who has many years of practical industrial experience using the specific MS detector, set up a screening run in real time while infusing sample. Careful, do not overload the source (contamination!!!). This will allow you to change the MS parameters in real-time to see where the true baseline noise level is, what types of parent ions (or fragments) are detected, then start to optimize the settings to detect the compounds of interest. If detection is poor, then adducts[ [
https://hplctips.blogspot.com/2011/12/a ... s-esp.html ] can be formed to improve the signal If done correctly, you will learn a lot about the sample material and can then develop a proper HPLC-MS method which retains,separates individual peaks than elutes off the compounds. This will allow data to be collected.
Lastly, please have the instrument professionally cleaned, serviced and checked before use. Trying to use an LC-MS w/o the basic training (which takes several years) is prone to error and misleading results. Start with a clean, functioning system so your time and money are not wasted.