Hi,

I want to upgrade my GCMS to Extractor source. The model is 5977B G7080 with SST source. It has all the capabilities to mount an extractor source but I can't get any voltage for Extractor lens and ion body in the tuning window. The fields are grayed out which I guess means that I need to change something somewhere. I tried deleting configuration and power cycling the equipment. Yet, didn't work.

I didn't get a clear answer why I can't upgrade to Extractor source in Agilent forum, so I thought I might get something here. They told me that only 5977B G7077 is compatible with extractor source, but what is the hardware difference (except turbomolecular pump instead of diffusion pump) when G7080 have the wiring and even instruction to install extractor source?

Thanks!
Ehsan